General Questions

Q. When will students return to Y.A.L.E.?

A. Until further notice, all Y.A.L.E. schools will be closed to protect our school community and to do our part to stop the spread of the COVID-19 virus. All extracurricular and athletic activities are also cancelled during this time period.

Q. How do I access free/reduced lunches that my child was qualified to receive at school each day?

A.For qualified students, your local school district is providing free/reduced lunches at neighborhood schools. These “Grab and Go” lunches begin Monday, March 23, 2020. We encourage parents to call your local school to identify the specific times established for lunch pick-up, or check your district website for information.

Q. How can I make arrangements to pick up my child’s medication at the school?

A. Parents of students that receive medication at school should contact our main office to make arrangements for pick up if you haven’t done so already.

Q. Will my child have instruction every weekday until school reopens?

A. Online and remote instruction began for all Y.A.L.E. students on Tuesday, March 17th. Education will continue during the closure period uninterrupted. Your child’s teachers and supervisors will be communicating with you regularly about your child’s online learning plans as per our 2020 Preparedness Plan for Public Health Related School Closure submitted to our various county offices.

Q. When can I reach school staff, such as teachers, CST members or the school nurse?

A. The teaching staff, CST members, nurses, etc. will be available Monday thru Friday from 8 a.m. to 3 p.m. to answer emails, arrange conferencing, and speak with parents. School offices are open; secretaries will direct your call to the staff member you would like to reach.

TECH Troubles

Q. What do I do if my child does not have reliable technology at home?

A. Please contact your child’s teacher by phone or email if you do not have access to a computer in your home. Y.A.L.E. School will make every attempt to provide a loaner device to those who need it. Arrangements for securing a device will be coordinated by the homeroom teacher.

Q. What do I do if I do not have Internet at home?

A. Comcast is offering two free months of internet services to low income customers. Customers are eligible to receive Internet Essentials if they are eligible for public assistance programs such as the National School Lunch program, Medicaid or SNAP and live in a Comcast service area.

Q: What do I do if my child attempts to log into Google Classroom and receives an error message that says, “You do not have permission” to view the classroom?

A: The only google accounts that can access Y.A.L.E.’s Google Classroom or other G Suite for Education apps are accounts that we created. They must have @yaleschool.com at the end. If you try to access Google Classroom with a non-yaleschool.com account, you will receive this error. When you click a link or navigate from one google app to another through your web browser or Android or iOS device, make sure the student is logged into their account. It may also help to log out of any other accounts (your web browser remembers accounts that you may have logged into previously). To make sure you are logged out of all accounts, you should click the circle with your first initial in it in the top right of the google page (on Chrome or your Android or iOS app). You can select “Sign Out” or “Sign Out of All Accounts.”

Q: My child is in gmail and tried to log into their Y.A.L.E. google account and receives an error message that says “You do not have permission” to access this application?

A: We have turned off gmail for all yaleschool.com google accounts. Your child does not have access to gmail. If your child is trying to log into their yaleschool.com google account, have them go to https://classroom.google.com or https://drive.google.com to log in instead.

Q: Are there any training materials you can give me to help my student use Google Classroom?

A: We have created a Google Classroom Page for students and parents to get help. When you are logged into Google Classroom, you can join this class by clicking the + symbol, select “Join a Class” and then type the code “r3gmgpo”. The class is called “Google Classroom Student Training.” We will be posting written and video instructions on a continual basis to help your student access their online learning.

Q. What do I do if I need individualized technical or other support to assist my child with remote instruction?

A. Choose one of the following options: You may call or email your child’s homeroom teacher and explain the problem. If the teacher is unable to assist you directly, the teacher will forward your request to our tech support team or other expert and you will receive an email or phone reply promptly.

You may also fill out a help request online.

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